Wsselni Privacy Policy

Effective Date: May 16, 2026 | Last Updated: May 16, 2026

1. Who We Are

Controller / Company	Wsselni LLC
Registered name	Wsselni LLC
Registration number	[Company Registration Number]
Address	[Registered Company Address]
General contact	info@wsselni.com / +962 6 583 1234
Privacy and data requests	info@wsselni.com

This Privacy Policy explains how Wsselni collects, uses, stores, shares, and protects personal data when you use our website, rider app, captain app, admin services, support channels, or other related services.

Wsselni has not appointed a Data Protection Officer at this time. Privacy questions, complaints, and data subject requests should be sent to our general contact details above. If applicable law later requires Wsselni to appoint a Data Protection Officer or a dedicated privacy representative, this Policy will be updated with the relevant details.

2. Applicable Privacy Framework

Where applicable, we aim to process personal data consistently with Personal Data Protection Law No. 24 of 2023 and other applicable privacy, consumer, transport, financial, tax, safety, and cybercrime laws. If our services operate in more than one jurisdiction, additional local privacy requirements may apply.

3. People Whose Data We Process

• Riders and prospective riders.
• Captains, taxi drivers, vehicle owners, and prospective captains.
• Website visitors and cookie/banner users.
• Support contacts, complainants, emergency contacts, and incident reporters.
• Admin users, employees, contractors, vendors, and business partners.

4. Data We Collect

Rider data

• Name, mobile number, OTP verification status, profile photo, city, device/session metadata, and account status. Email, language, and additional account settings may be collected only where those features are enabled.
• Pickup and drop-off points, saved places, and location-related data. Trip history, ride status, and route data are collected when those ride features are active.
• Payment method details, wallet balances, top-ups, refunds, unpaid amounts, promo usage, and transaction records where payment, wallet, or promo features are enabled.
• Ratings, reviews, support messages, complaints, incident reports, and safety communications.

Captain data

• Name, mobile number, email, date of birth, gender, city, profile photo, service category, and account status.
• Identity documents, ID card front/back, driving licence, vehicle registration, insurance, criminal record certificate, permits, and verification results.
• Vehicle photos, vehicle information, plate details, vehicle condition information, and onboarding workflow status.
• Real-time and historical location while online, available, assigned, on the way, waiting, or on trip.
• Earnings, commissions, wallet/ledger entries, payout account information, Dinarak or other payout details where applicable, payout status, deductions, refunds, and adjustments.
• Acceptance/cancellation metrics, ratings, reviews, complaints, fraud flags, suspension records, and support messages.

Technical and website data

• IP address, device identifiers, operating system, app version, session data, and security events. Crash logs, browser data, and additional diagnostics are collected where those channels are used.
• Cookie choices and website interaction data as explained in our Cookies Policy.

5. How We Collect Data

• Directly from you through account creation, onboarding, document uploads, support forms, website forms, and app use.
• Automatically from your device, app, browser, GPS permissions, session logs, and security systems.
• From Captains, Riders, support teams, payment providers, payout providers, map providers, document verification tools, regulators, authorities, or other lawful sources where necessary.

6. Why We Use Data

We process personal data to:

• Create, verify, maintain, and secure user accounts.
• Build, test, operate, and improve Wsselni’s software platform.
• Enable ride-related features where legally and operationally available.
• Match Riders and Captains, calculate fares, provide route and trip updates, and support real-time communication.
• Verify Captain identity, documents, vehicle information, eligibility, and safety requirements.
• Process payments, refunds, top-ups, wallet balances, ledger entries, captain earnings, commissions, and payouts.
• Provide customer support, resolve complaints, handle lost items, investigate incidents, and improve safety.
• Detect, prevent, and investigate fraud, abuse, GPS manipulation, payment misuse, and policy violations.
• Comply with legal, tax, financial, transport, safety, insurance, regulatory, and court obligations.
• Send service messages, security alerts, policy updates, and, where allowed, marketing communications.
• Analyze aggregated or de-identified data for product, operational, city, fare, demand, and performance insights.

7. Legal Bases

Depending on the context and applicable law, we rely on one or more of the following bases: your consent, performance of a contract, compliance with legal obligations, legitimate interests, protection of vital interests or safety, public interest where applicable, fraud prevention, and establishment or defense of legal claims.

8. Location Data

Location data is used for account, safety, dispatch, and ride-related features. Riders and Captains may share real-time or point-in-time location while using relevant app features, including onboarding and active platform use.

You can control device location permissions through your device settings, but some Platform features may not work without location access.

9. Payments, Wallets, and Ledger Data

Where available, we process transaction, wallet, unpaid amount, refund, adjustment, commission, earnings, and payout data. These features may be limited by rollout, provider availability, or regulatory approvals.

10. Document Verification and Sensitive Data

Captain onboarding may involve identity documents, vehicle documents, criminal record certificates, profile photos, vehicle photos, OCR, image checks, and face matching. Such data is used for verification, safety, fraud prevention, compliance, and account management. Access is restricted to authorized personnel and systems.

11. Data Sharing

We may share personal data with:

• Riders and Captains, only as needed to complete a ride-related interaction.
• Service providers such as cloud hosting, storage, SMS/OTP, maps, payments, payouts, analytics, crash reporting, customer support, OCR, and document verification providers.
• Professional advisers such as legal, tax, audit, accounting, and compliance advisers.
• Regulators, law enforcement, courts, tax authorities, transport authorities, or public bodies where required or permitted by law.
• Successors or buyers in a merger, acquisition, restructuring, financing, or sale of assets, subject to suitable confidentiality safeguards.

12. Cross-Border Transfers

Some service providers may store or process data outside Jordan. Where required, we use appropriate safeguards such as contractual protections, access controls, data minimization, and security measures.

13. Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including account operation, legal compliance, dispute handling, fraud prevention, tax and financial records, safety, and platform improvement. When no longer needed, data may be deleted, anonymized, or securely archived.

14. Security

We use technical and organizational measures such as access controls, encryption where appropriate, audit logs, least-privilege permissions, secure storage, monitoring, and incident response procedures. No system is completely secure, and users remain responsible for protecting their devices, OTPs, and account access.

15. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, update, delete, restrict, object to processing, withdraw consent, request data portability, and lodge a complaint with a supervisory authority. To exercise rights, contact info@wsselni.com, call +962 6 583 1234, or use [Data Request Form URL] if available.

We may need to verify your identity before responding to a request. Some requests may be limited where retention or processing is required for safety, fraud prevention, legal claims, financial records, tax obligations, or regulatory compliance.

16. Children

Wsselni is intended for adults. Platform eligibility age may vary by service flow and may be higher than 18 for certain features (for example, rider profile eligibility controls). We do not knowingly permit unlawful child use and will delete or restrict data where required.

17. Cookies and Website Tracking

Our public website may use cookies and similar technologies as explained in our Cookies Policy. At present, Wsselni may operate with essential cookies only, while allowing users to choose analytical and marketing categories for future use. Non-essential cookies should not be activated unless you consent or another lawful basis applies.

18. Policy Updates

We may update this Privacy Policy from time to time. Material changes may be notified through the website, app, email, or in-app notice. Continued use of the Platform after an update means you acknowledge the updated Policy.

19. Contact and Complaints

For privacy questions, requests, or complaints, contact info@wsselni.com or +962 6 583 1234. You may also contact [Supervisory Authority / Data Protection Directorate] where applicable.